Support

Quick answers to the most common questions. Can't find yours? Email us — a real person reads every message.

How do I start a circle?

Open the app, go to the Coterie tab, and tap the invite button to add the friends, family, and neighbors you trust. Circles are private — only people you invite can see your requests, runs, and board.

What does "going live" mean?

Going live tells your circle you're headed to a store — for example "Heading to Lin's Market Place, ETA 30 min." They can send requests in real time while you shop, and you check items off as you grab them. Going live ends when you tap done or cancel the errand.

How do requests work?

Pin a need to the Circle Needs board as either urgent or anytime. When someone in your circle goes live at a store, they'll see your request and can tap "I'll grab this." You'll get updates as they shop, plus a photo confirmation at drop-off.

How do payments work? Does CoterieShare take a cut?

CoterieShare never touches money and never takes a cut — there are no delivery fees, markups, or tips. You settle up directly with each other using the Venmo or Zelle handles saved in your profiles, or however you like. Between friends, sometimes a thank-you is payment enough.

Who can see my home address or location?

Your home address is optional and has its own sharing toggle — if it's off, nobody sees it. Location is only used while you're actively using live features, and only your circle sees that you're at or heading to a store. Nothing is shared with advertisers, and we never sell your data. Details are in our Privacy Policy.

I'm not getting notifications. What should I check?

First, make sure notifications are allowed: iPhone Settings → Notifications → CoterieShare → Allow Notifications. Also check that Focus/Do Not Disturb isn't silencing the app. If it's still quiet, quit and reopen the app to refresh your notification registration — and if that doesn't fix it, email us.

How do I delete my account?

You can delete your account and its data right in the app from your profile settings, or email feedback@coterieshare.com and we'll handle it for you. Deletion removes your personal information as described in the Privacy Policy.

What devices does CoterieShare work on?

CoterieShare is free on iPhone (iOS 15.1 or later) — download it on the App Store. It also runs on Apple Silicon Macs.

Still stuck? We've got you.

Email us and we'll get back to you as soon as we can.

feedback@coterieshare.com